- common problem
- Deposit and withdrawal problems
- Related game issues
- Configuration issues
- Hardware requirements
What is the strength of the Italian VIP?
Hello, please refer to the homepage "About Us".
Is it safe to play games in your company?
Hello, our company's system is absolutely safe. We will never disclose the personal information of our customers to any business organization. In addition, we also require banks with transactions, credit card intermediary agents, etc. to strictly keep confidential customer information. All deposits will be treated as trade accounts and will never be handed over to anyone else.
Is online gambling legal?
Hello, the local laws of some countries or regions prohibit gambling. In this case, you must abide by the local laws. If you have any questions, please seek the advice of the local legal department. The company does not accept any liability caused by any person's violation of local laws.
Is there an age limit for placing bets on the VIP Club Online Casino?
Hello, yes, the legal age for betting must be at least 18 years old.
Do I need to fill in my real name when opening an account?
Hello, for security reasons, the Finance Department will review the payment according to the registered name. The bank card account name must be the same as the registered name to withdraw the funds, so please fill in the name when you open the account and the account name you withdrew must be the same .
What should I do if I forget my password?
Hello, please contact the online customer service, thank you!
1. About deposits
Are there any fees for deposits?
Hello, your deposit/withdrawal in the Italian VIP Club Online Entertainment is completely free, and our company will not charge any fees.
What is the minimum deposit?
Hello, the minimum deposit amount for a single online payment is ￥10. There is no upper limit for the company’s maximum deposit, and the upper limit for a single deposit for online payment is RMB 300,000.
I enter the card number, password, etc., but it always fails, why?
Hello, it may be because you did not apply to open online banking. You can log in to the bank's webpage and click "Online Personal Self-Registration" to operate; or you can go to the counter to apply. If in doubt, you can call the bank's national unified customer service number indicated on your bank card to inquire.
How to activate online banking payment?
Hello, the general method of opening online banking payment;
1) Go to any savings office of the designated bank and submit an online banking application form;
2) Service will be activated 24 hours after application.
Has my bank information been leaked?
Hello, please rest assured, absolutely not, online payment and security are the primary considerations of the bank. The payment company and the bank are just a payment partnership. The bank adopts 128-bit SSL encryption technology and a strict security management system to ensure that customer safety is the most complete guarantee. All customer transaction activities are conducted under extremely strict banking conditions.
ICBC online payment, the page cannot be displayed normally?
Hello, since ICBC uses control items to ensure password security when entering passwords, if there is a small cross or cannot be displayed normally during the application or payment process, please proceed as follows:
1) Check the "Internet Options" in the IE tool, delete Cookies in the general, temporarily save the files, select the custom level in the security, and change the "Download signed ActiveX control" and "Run ActiveX control items and plug-ins" is set to-enable, confirm to take effect. You will be prompted to install the plug-in on the bank's payment page when you place an order again. Please install it to pay.
2) If none of the above operations solve the problem, please set the security level of the Internet zone to the "default level", and make sure not to use the "3721 Internet Assistant, GOOGLE Toolbar" control mask tool to prevent the control from installing, if it is already It is recommended that you uninstall it if you install similar tools.
How long does it take to withdraw money?
Hello, we provide a 24/7 withdrawal service, and the withdrawal will arrive in your account within five to ten minutes. Withdrawal supports a variety of bank cards: Industrial and Commercial Bank of China, Agricultural Bank, Construction Bank, Bank of China, Bank of Communications, China Merchants Bank, China CITIC Bank, China Everbright Bank, Hua Xia Bank, China Minsheng Bank, Guangdong Development Bank, Shenzhen Development Bank, Fujian Industrial Bank, etc., handle withdrawal services 7x24 hours.
Is there an upper/lower limit for withdrawals?
Hello, the minimum withdrawal is RMB 100, and the maximum daily maximum withdrawal amount for ordinary members is RMB 1,000,000.
Are there any fees for withdrawals?
Hello, there is no limit to the number of withdrawals within 24 hours, all handling fees are waived, and there is no limit to withdrawals, and the account arrives in a flash.
Are there any precautions for withdrawals?
Hello, in the Italian VIP Club, all withdrawals need to comply with:
The name of the bank account holder must be the same as the name registered in the VIP Club of Italy, otherwise it is not possible to apply for withdrawal.
After depositing, full betting must be done, otherwise no withdrawal can be applied.
The maximum withdrawal limit for ordinary members is RMB 1,000,000 per day.
Our withdrawal service is 7x24 hours.
The following matters often lead to delays in user withdrawals. Please pay extra attention when filling in the information.
The name of the passbook (or card) is inconsistent with the name registered when the passbook (or card) is issued.
The passbook (or card) number is wrong.
The passbook\card type selection is wrong, for example: choose 95588×××× as "ICBC passbook", etc.
The passbook (or card) number does not match the name of the owner of the passbook (or card).
The area is incorrect. Note that the city must fill in the prefecture-level city, not the county.
The passbook (or card) account opening outlets are filled out incorrectly, and the standard format is ××Bank××Branch××Branch××Sub-branch (saving office).
Under normal circumstances, the company's financial department will strictly follow the regulations, and the withdrawal application will arrive in the account on time if the review is correct.
What games will the VIPs of Italy have?
Hello, Italy VIP Club currently provides you with "Sports Game (NEW BB Sports) + (Sports Betting) Dual Platform"; the most complete platform of "Live Entertainment", thousands of "electronic games", the most popular "lottery game" !
What browser do I want to use for entertainment?
Hello, the computer terminal recommends that you use the new world browser, the information is more secure, the game is more extreme; the mobile terminal recommends that you use the mobile phone's own browser, or use Google Chrome.
How can I top up my game account?
Hello, the company currently provides multiple ways to deposit funds, and supports WeChat, Alipay, QQ wallet, online banking and other payment channels. Payment method 1: Bank card transfer; Payment method 2: Online payment; Payment method 3: QR code scanning! Please click on the online deposit to choose one of the methods to deposit, thank you! (Note: For customers who choose company deposits, please be sure to confirm the latest remittance account before each deposit. If you deposit the money into an expired account, the Italian VIP will not be able to check it and will not be responsible. Please pay attention, thank you! )
Why is the quota not returned to my game account immediately after the online payment is successful?
Hello, this is because the online payment system needs to go through a password switch and an internal verification program, and this is also one of our security programs, so please don't worry, the money will not be lost. If you still have not received your payment after more than 30 minutes of online payment, please contact our customer service for processing.
When I win money in a live game, how do I withdraw money?
Hello, please click "Online Withdrawal" to enter your withdrawal password, and then fill in the amount you want to withdraw as required, and then click OK. Thanks!
How to prove that the game result is instant?
Hello, you can monitor through the video images of the game. The pictures in the video are all synchronized with the pictures played by the BBIN Live Casino. We ensure that all game results are real and instant results.
Can I browse your games first?
Hello, we welcome you to browse our game system. Of course, this is free. You only need to register on our website and then you can log in and browse our games.
Why is the connection disconnected after watching six games?
Hello, for two reasons: (1) For the security of your account, if you forget to close the game after opening the game and leave the computer, if you are used to bet by other people at this time, your loss will be difficult to control NS. (2) There are a lot of customers going online to play games at all times. In order to make the Internet fast and smooth, our system automatically saves network resources and takes care of the customers in the game, so watching the sixth game will Disconnect. We apologize for any inconvenience caused by this.
How can I appeal the game's errors?
Hello, since the VIP Club of Italy is a real game broadcast live on the Internet, just like all real casinos, there may also be cases of incorrect licensing. If you believe that the error was caused by the croupier, please email your complaint and complete information in the following format to email@example.com or customer service, and we will assist you in discussing and solving the problem as soon as possible.
Number of Board:
The above information can assist us in investigating related issues more quickly, and we are fully grateful for your cooperation!
Is there any requirement for the system configuration to play the game?
Hello, we recommend that you use the new world browser, which provides better features, so that you can enjoy better betting fun. We hope you can use Internet Explorer 6.0 or above.
Why did the system log me out?
Hello, this is one of the security programs of the webpage. When you do not use the relevant webpage within a certain period of time, the relevant webpage will no longer be active and you cannot browse the latest page. You must log in again; if you The situation remains the same after logging in again, please contact us immediately.
Why do I need to clear web records?
Hello, if you are unable to browse the new webpage or the latest page, and find that you are browsing the same or the old page, it means that your memory is full.
Frequent use of IE and Netscape will result in memory storage. To solve this problem, just follow the steps below:
INTERNET EXPLORER 6.0 or above browser version
In your desktop browser, use the right mouse button to click.
Click "Internet Properties".
Then press the "Delete All Offline Content" button in "Delete Files".
Close the browser and restart Internet Explorer.
This will clear the memory records, and will not clear cookies or important program files.
What are the minimum hardware system requirements?
Any computer, mobile phone, tablet and other network devices that can be connected to the Internet.
SVGA display card-at least 1204x768 pixels with 256 colors or more.
Windows, Mac OS X, Linux operating systems.
Internet Explorer browser v6.0 or above (version 7.0 or above is better), Mozilla Firefox (browser v3.0 or above), Opera (browser v8.0 or above), Chrome (browser v6.0 or above) ), Safari (browser v4.0 or above)
To browse the Italian VIP Club, you can download the Macromedia Flash Player browser add-on (version 8.0 or above) from the Macromedia website.